Organizations must automate wherever and whenever they can, particularly during today's global challenges of increasing information chaos and escalating customer demands for service. Therefore, it's not surprising that process automation efforts are most commonly undertaken to reduce costs associated with a particular process and to reduce the time it takes to complete a process.
Yet cost and efficiency are only part of the story when it comes to understanding where and how organizations prioritize automation, according to new research by AIIM.
Download the report to learn:
- How the customer experience and value factor into process automation project initiatives
- Lessons learned from industry leaders and best practices for intelligent information management
- Six things experienced users can teach prospective users
- Top 10 essential insights on process automation and RPA to help you navigate your own journey
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