Call it digital transformation, digital disruption, digital operations or digital process automation. No matter what term an organization uses to describe automation technology, the goal the same everywhere: to harness the power of digital to elevate the customer journey and drive end-to-end business outcomes.
RPA technology is in a relatively early stage, laying the groundwork for not only digital transformation, but also a new generation of intelligent applications that go beyond automating repetitive tasks, such as robots powered by artificial intelligence (AI).
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