Logistics leaders face fierce competition, driving prices down and squeezing already razor-thin margins. Better service is critical to winning new customers and retaining top accounts. Yet, outdated systems and manual processes create challenges, slowing operations and hindering the ability to grow revenue. For years, logistics firms have been trapped under the weight of extensive manual processes — intensified by high personnel costs and lack of time and resources to invest in new products and services.
Today, this long-established and complex landscape is starting to evolve, with technologies such as robotic process automation (RPA) making real progress. As performance improvements create impact in one part of the business and invite potential in other areas of operations, RPA is picking up speed.
Additional Resources
See what more than 200 Transportation and Logistics companies say are the top challenges and areas for improvement in this Industry Insights infographic.
Read the full case studies referenced in the Workflow Magazine article:
PITT OHIO Grows Premier Service Program by Automating Routine Customer Service Processes